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Free shipping Australia wide on all orders over $99

Terms and conditions

Our 
Shipping 
Returns 
Privacy 
Policy

Wholesale Applicants Please Note:

In order to make a wholesale application you will need to agree to our Terms and Conditions of Trade. This can be downloaded from HERE

Shipping

Free Shipping is applied to all retail orders over $99.00

Free Shipping is applied to all wholesale orders over $300.00

Aussie Vape Labs dispatches goods to all States within Australia with the exception of SOUTH AUSTRALIA. Aussie Vape Labs does not ship internationally unless with prior arrangement.

Orders are dispatched within 24 hours of the purchase order being received (during business hours). Special orders will be dispatched as per the agreement made with the customer. In most cases, all orders placed before 1pm are dispatched that same day.(Working Week Days) Within Australia, delivery times are estimated at between 2-6 business days depending on location.

We have a variety of shipping methods available from our location and the customer will be provided the shipping companies name and assigned shipping numbers once available via the email addressed provided by the customer.

Any loss, damage or delay of goods during transit to the destination will be addressed with the shipping company responsible although occasionally factors maybe out of our control. Aussie Vape Labs does not take responsibility for parcels lost or damaged once delivered to their destination and checked off by the delivery service. 

For international orders, please contact us first with your enquiries and we will provide a quote based on quantity, destination and weight.

Error or inaction on your part may be, but is not limited to the following and is determined at the discretion of Aussie Vape Labs

– Entering an incorrect or incomplete address (including omitting a company name where delivery is to a business address).

– Failing to claim the parcel for more than 2 weeks from date of the card notification in your mailbox advising you of attempted delivery.

-Return to sender

**All transactions processed through the online store are processed in AUD (Australian Dollars) and include GST**

Refunds/Returns

Aussie Vape Labs will not provide a refund or replacement for change of mind on purchases.

If an item has a major fault associated with its function a refund, store credit or replacement may be available. The following questions are a guide to establish whether a product fulfils the criteria required.

  • Is it unsafe to use?
  • Is it significantly different from the sample or description?
  • Does not function as shown?

We do not accept change of mind returns on custom-made items or special orders.  Special orders cannot be cancelled once production has been commenced or after materials for production have been purchased.

If the product does not meet the customers’ expectations CONTACT US HERE with the details as this will be dealt with individually.

This should be read in conjunction with out full terms of trade.

Aussie Vape Labs is committed to ensure every customers satisfaction is met.

Privacy

Aussie Vape Labs is committed to protecting and securely handling your data.

This is our data privacy policy, this policy should be read in conjunction with our terms of trade and other significant policies held buy this company.  For further information, please read on and if you have any questions, please feel free to reach out.

We collect data. In this day and age, it is impossible to run a website without collecting it. When we process personal data, the individual rights of the Data Subjects must be protected. All personal data must be collected and processed in a legal and fair manner and also fall between the guidelines of our company policies. If you use as intended, unintended, surf, browse this website or engage with it in any manner, shape or form, you are consenting and accept this policy as acceptable and you hereby confirm that you are of the legal age of 18 years or over. Also please note, that we do not sell nicotine in any manner or form, please do not request nicotine from us as we do not possess it in relation to this business AND rejection may offend.  The main thing I think you will want to know is that we do not sell your information (data).

Any information retained by this company is held in accordance with governing laws securely and confidentially.

Comments: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms: Within this website, we use Contact Form 7 to manage contact forms. Any information you submit is held by us for the purpose of customer service. The Privacy Policy pertaining to this software can be found https://contactform7.com/privacy-policy/

Cookies: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics: Google and Facebook are utilised for the purpose of website analytics. Facebook’s Privacy Policy can be found at https://www.facebook.com/policy.php Google’s Privacy Policy can be found at https://policies.google.com/privacy?hl=en-US    

Who we share your data with: We do not share your data with anyone other than 3rd party applications and or software used on this site that are housed and operated remotely. We have disclosed these 3rd parties and have provided direct links to their respective privacy policies.  As previously stated, we do not sell your information, we retain your information in a secure manner as required by law. Wherever possible we enforce our own internal policy of restricting what information service and product suppliers (both digital and physical suppliers) as much as possible. We take all precautions where possible and have operating procedures ready to execute in the event of a data breach which we have risk assessed as “minimal to low”. The only time we will ever share your data is if required by law under legislation of an enforceable law that we must provide information to a requesting body. 

How long we retain your data: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any, due to our express check-out system), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. Other personal information pertaining to sales and ordering systems is generally not held for a period of 12 months on this server. At this time, or before, or after. Your “offline” information is stripped of any personal information, of identifying information not related to the sole purpose of taxation and business finance requirements which is required under law.

What rights you have over your data: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Additional information: What third parties we receive data from. We receive data from Paypal for the purpose of using your login credentials to sign into our site. Only the data you would normally provide ton create an account on this site is collected from Paypal. Paypal’s Privacy Policy can be found at https://www.paypal.com/au/webapps/mpp/ua/privacy-full  

We receive data from Facebook for the purpose of using your login credentials to sign into our site. Only the data you would normally provide ton create an account on this site is collected from Facebook. Facebook’s Privacy Policy can be found at the top of this page.

Changes To This Privacy Policy: Aussie Vape Labs reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information: You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Aussie Vape Labs reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Inquiries or requesst or if you would like further information please use the form below or email Aussie Vape Labs HERE

Free shipping Australia wide

On all retail orders above $99 Wholesale orders over $300 International by arrangement

Wholesale Available

Wholesale applications re-opened Exsiting Wholesalers can sign in as normal

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