Common queries answered
Frequently asked Questions
All orders place before 1pm during week days will be dispatched the same day. Generally speaking the Eastern seaboard of Australia takes between 1-3 days from dispatch to delivery but will vary depending on your location and local services. As long as your package does not include batteries, all orders to WA are sent via air freight and SHOULD arrive between 2-5 days.
If an item has a major fault associated with its function a refund, store credit or replacement may be available. We do not accept change of mind returns on custom-made items or special orders. Special orders cannot be cancelled once production has been commenced or after materials for production have been purchased If the product does not meet the customers’ expectations CONTACT US HERE with the details as this will be dealt with individually. Please read our full terms of trade FOUND HERE
Aussie Vape Labs is committed to ensure every customers satisfaction is met.
Once your order is dispatched you will receive via the email addressed you used when placing the order, a tracking number and details/instructions on how to track your order.
You need to contact us ASAP, we can always change your shipping address before your order is dispatched but once your order is dispatched we are unable to do anything about it. Make sure all the details you enter are correct.
If your country is Australia then yes we do. If you are from another country, please contact us HERE before placing an order.
Yes, very rarely will we send multiple packages unless we contact you first and explain why (Backordered, etc)